We currently offer three types of prescriptions to our customers. Private prescriptions, NHS prescriptions (customer pays the fee) and NHS prescriptions (customer is exempt from the fee). For more information on each of these services please use the links on thehomepage to click on what prescription service you are interested in using.
Do I have to register to use your prescription service?
You do not have to register to use our prescription service. We only require a completed patient information form, your prescription and any additional forms highlighted to use our service. Registering allows you to access a number of important additional features and prepared for the upcoming EPS fully electronic prescription service.
Is it safe to use your prescription service?
Day Lewis is the UK’s largest independent pharmaceutical chain and deals with thousands of prescriptions each day. We understand the importance of our customers, and safely and securely delivering your prescription is one of our main objectives. We will only post your prescription if all the correct forms are filled in and signed and you or an adult are there to accept the delivery. If you have any issues regarding your prescription, please
contact us where we will be more than happy to help you.
How much does your prescription service cost?
Our costs vary depending on which prescription service you intend to use. Below you will see a brief breakdown of each service:
Private Prescriptions:
We always aim to keep our private prescription prices as low as possible and if you find a cheaper price elsewhere we will do our best to beat it. We also offer a FREEPOST delivery service for our private prescriptions.
NHS Prescription Service – If You Pay for Prescriptions:
The standard charge for the majority of NHS prescriptions is currently £6.65. There are a few drugs that carry slightly different levy fees. Click here to see which drugs are charged at different rates. We also offer a FREEPOST delivery service for our NHS prescriptions.
NHS Prescription Service - Customer exempt from NHS fee:
If you are exempt from the NHS fee you prescription will be delivered to you free of charge. We also offer a FREEPOST delivery service for our NHS prescriptions. Please make sure you clearly mark the relevant box on the back of your prescription form confirming why you don’t have to pay. In some cases, the NHS will require proof of exemption. Please click Here to check whether you need to provide evidence.
Why do I have to print and fill out a patient information form?
By law you need to provide a signature with all your prescription orders, therefore you must print out your form and fill in the boxes and sign the document with a pen. Filling out all the information on your patient information form is imperative for us to give you a secure and accurate service. In the near future the prescription service will be all electronic allowing your order to be dealt with completely online. Registering to Day Lewis online prescription service or signing up to our newsletter will be the easiest way to keep up to date with any future changes in the UK’s prescription service.
How long will it take for my prescription to be delivered?
We aim to deliver your prescription service within 1 or 2 days of receipt. So please allow 5 working days from the date you post your prescription for your medicines to be delivered. Our FREEPOST service only allows us to use second class delivery, please attach a first class stamp if you would like to receive your prescription sooner.
I can’t find a price for a prescription drug?
If you can’t find a price for a prescription drug from our most
popular lines please fill out our private prescription price enquiry form. We will get back to as soon as possible with a quote. We are restricted from posting controlled drugs or refrigerated medicines so it is well worth checking out our
list of medicinesthat we cannot deliver.
Can I track my prescription online?
We currently don’t provide online tracking for your prescription orders but we will email you as soon as we deliver your medicines.
Your medicines should arrive within 2 working days of the date of this email. We will always aim to deliver your prescription orders as securely and quickly as possible, and only accept delivery if you or an adult is there to sign for your medicines. If you have not received your medicines after 3 working days, and Royal Mail has not left a card, please email Day Lewis Online Prescription Service by clicking
Here or phone
01732 452 452.
Can you deliver to my workplace?
We can deliver to your workplace as long as it has a standard UK postal address. You need to feel confident that your works postal reception service is secure and that someone approved by you is able to sign for your delivery.
Can I still use my local Day Lewis store for my prescription orders?
Yes, we welcome all prescription orders whether you choose to use our online service or use our many branches across the UK. Please use ourbranch locator tool to find your nearest Day Lewis pharmacist.
What is the future for online prescriptions?
The Electronic Prescription Service (EPS), which is being developed and implemented by the Electronic Transmission of Prescriptions (ETP) programme, will allow a patient's prescription to be sent electronically from their GP to a pharmacy. Once fully operational, if a patient wishes to, they may nominate a preferred pharmacy to which their prescriptions can be sent automatically. Over time, dispensers will also be able to submit reimbursement claims electronically to a reimbursement authority.
The Electronic Prescription Management Service (ePMS) is a service offered in conjunction with your doctor. It is designed to create more convenient access to prescription medicines, especially for those patients on repeat prescriptions. This is achieved by making the ordering of prescriptions simple, and by delivering the medicines to your home or place of work free of delivery charge.
In addition to offering benefits to the patient, ePMS will make repeat prescribing more efficient for the GP by removing unnecessary administration from the practice.
How do I take part in ePMS?
In order for a patient to benefit from ePMS, your doctor must have agreed to also take part. ePMS is currently being offered in conjunction with a growing number of doctors around the country. If your doctor is already involved, you may have seen posters advertising ePMS in the practice. If your doctor is involved, simply ask for an ePMS registration form at the reception desk or from your doctor. Complete that form and send it freepost to Day Lewis Online prescription Service. We will then enter you onto the ePMS system. Alternatively, you will soon be able to complete the registration form online.
How does the ePMS service actually work?
Once registered with ePMS, your doctor sends your prescriptions directly to our pharmacy, and we then dispense as usual and deliver the medicines to you. We also send you the list of medicines you can order on repeat if that applies to you. You can talk to the pharmacist at any time by on phone. Should you wish, the pharmacy will contact you to remind you when you need a repeat prescription and order it for you? These medicines will be sent to you once approved by your doctor. There is no delivery charge. You will still need to see your doctor as before for consultations and reviews, but you don't have to visit the surgery to order routine repeat prescriptions.
What are the delivery options for ePMS?
Your prescription can be delivered to your home or any alternative delivery address such as your work.
Is there a delivery cost for ePMS?
No, your prescription is delivered to your chosen location free of charge.
If you still have any questions please don’t hesitate to contact us.
